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Chapter 1. Guiding Principles for Technical Services through a Content Analysis of Strategic Plans; Abigail Bibee, Erin Gallagher and David IsaakChapter 2. More Than Meets the Eye: Technical Services Work as Outreach; Whitney A. Buccicone and Kristin Browning Leaman Chapter 3. Complex Adaptive Systems in Technical Services: A Functional Model for Assessing Institutional Alignment; Nina Servizzi Chapter 4.Process Mapping and High Performance Management in Technical Services; Kristy White Chapter 5. Faculty Workload Guidelines in Technical Services; Aimée deChambeau, Ian McCollough, Melanie McGurr and Mike Monaco Chapter 6. Life-cycle Package Management for Print and Electronic Resources: Cross-training a Customer-Oriented Technical Services Team; Beth Ashmore, Maria Collins, Christenna Hutchins and Lynn Whittenberger Chapter 7. Two Separate Worlds, One Shared Goal: An Exploration of Special Collections Catalogers' Reporting Lines and Institutional Organization; Colleen W. Barrett, Whitney A. Buccicone and Joseph J. Shankweiler Chapter 8. You Are What You Measure; Sarah Theimer Chapter 9. Moving Towards BIBFRAME and a Linked Data Environment; Misu Kim, Mingyu Chen and Debbie Montgomery Chapter 10. Data of E-Resources: Moving Forward with Assessment; Jessica Urick Oberlin Chapter 11. From Silo to the Web: Library Cataloging Data in an Open Environment; Jo Williams Chapter 12. The Death of the Big Deal and Implications for Technical Services; Angela Maranville and Karen Diaz Chapter 13. Purchasing Models for Streaming Film: Attitudes and Motivation; Lindsey Reno