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Customer service

For order status, shipping enquiries, cancellations and returns contact Glassboxx at [email protected] 

If you cannot find the information you're looking for, contact us at [email protected] and we’ll do what we can to help. 

Delivery charges

Delivery charges are calculated at the checkout based on shipping location. Charges start at £3.50.

Cancellations and returns

Print books can be returned within 30 days of receipt.

Please contact Glassboxx at [email protected] to manage any returns. 

App and online reader

Payment methods

We accept the following credit and debit cards:

  • Visa
  •  Mastercard
  •  American Express
  •  Maestro

 We also accept payment via:

  •  PayPal

TAX-EXEMPT ORDERS

If your business or institution is exempt from sales tax, please write to us at [email protected] with a copy of your tax exemption certificate. We will then review, and, if approved, create an account here for you to use to place orders.

Permission requests

Did you know that permission is required to republish, copy, abridge or distribute any content that Emerald holds the copyright for? You can make your request through the Copyright Clearance Center’s Marketplace or the Publishers’ Licensing Service's platform, PLSClear.

Visit CCC Marketplace

Visit PLS Clear

Translation rights requests

Are you interested in translating Emerald books in any of these areas into your local language? Our Rights Team will be able to provide you with detailed information on books, contents and authors. 

Contact [email protected]. 

Inspection copy requests

Are you considering one of our books for a course? 

We can provide you with access to an e-inspection copy through our online portal, Digital Comps. 

 

The advantages of using Digital Comps for your inspection copy requests are:

  •  The fastest way to receive our content.
  •  Can request up to three titles at a time.
  •  Complimentary print desk copy available if your institution adopts the title.
  •  Environmentally friendly with no shipping charge.

Visit Digital Comps to register and request titles immediately. If you cannot find the title you are looking for or have any other queries, please get in touch at [email protected]. 

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