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Part I: Knowledge Audits - Models and Methods 1. Audits - What To Audit And Why 2. Audit Methodology For Business Processes 3. Audit Methodology For Knowledge Functions 4. Designing an Audit Of Knowledge Assets Part II: Defining and Identifying your Knowledge Assets 5. Identifying and Categorizing Organization's Knowledge Assets 6. Identifying Sources and Ownership of Knowledge Capital Assets 7. Define the Useful Business Life of Knowledge Assets Part III: Managing Knowledge Assets 8. Business Transformation of Knowledge 9. Current Management of Knowledge Assets 10. Managing Risks of Knowledge Assets 11. Define Investment Strategies for Knowledge Assets Part IV: Accounting for Knowledge Assets 12. Assigning Value to Knowledge Assets 13. Defining the Costs of Knowledge Assets 14. Defining the Revenue and Profit Generated by Knowledge Assets
Taking a project-management approach, Handa, Pagani, and Bedford describe how an organization can prepare for and conduct an audit of its knowledge assets and processes. In addition to identifying tasks and sub-tasks to achieve a reliable, repeatable, and valid audit, they set out criteria for deciding what to audit, how to audit it, and how to interpret and communicate the results. The sections cover auditing knowledge, defining and identifying knowledge assets, managing knowledge assets, and accounting for knowledge assets. Distributed in North America by Turpin Distribution.