AI-Driven Knowledge Management Processes
Strategies for the Modern Business Landscape
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- Description
- Contents
- About
With Artificial Intelligence (AI) reshaping how businesses operate, the integration of intelligent technologies into Knowledge Management (KM) processes offers new opportunities for optimizing data-driven decision-making and enhancing organizational performance.
AI-Driven Knowledge Management Processes explores KM as a critical element of business strategy and managerial practice, especially in an era of rapid AI adoption. Authors examine KM’s foundational and advanced aspects through a managerial lens, highlighting how AI is reshaping contemporary KM practices, and delve into traditional KM strategies and cutting-edge AI applications. Each chapter is enriched with case studies and empirical research that showcase the real-world benefits and challenges of integrating AI into KM. From uncovering the theoretical underpinnings of KM to examining AI-driven innovations that create competitive advantages, this work offers actionable insights and perspectives on future developments. Authors address ethical, sustainability and managerial issues, equipping readers with the tools to navigate the complexities of AI-infused KM practices.
Providing a valuable resource for business leaders, academics, and students, this book support those looking to integrate AI into KM to drive strategic decision-making and operational efficiency. Merging traditional knowledge management practices with the latest AI advancements, it prepares readers to harness technology for innovative solutions, positioning their organizations for success in the modern business landscape.
Part 1. Introduction
- Chapter 1. The New Era of Artificial Intelligence in Knowledge Management: Framing the Foundations of Intelligent Processes; Meir Russ and Miltiadis D. Lytras
- Part 2. The Role of AI in Enhancing Knowledge Management Processes
- Chapter 2. The Role of AI in Enhancing Knowledge Management Processes; Tamer Fahmy, Richa Minda, and Stephen Pak
- Chapter 3. The Ethical and Managerial Implications of Integrating Generative Artificial Intelligence into Knowledge Management Processes; James Osabuohien Odia
- Chapter 4. Artificial Intelligence-Based Risk Identification in Supervision Reports of the Ministry of Health; Avital Zadok and Daphne Ruth Raban
- Part 3. AI and Knowledge Discovery: Techniques and Applications
- Chapter 5. Effectively Informing Policies with Digital Twins, AI and Digital Technologies; Giovanna Di Marzo Serugendo
- Chapter 6. The Complementary Roles of AI and Human Intelligence (HI) in Business Knowledge Management; Khoon Chin
- Chapter 7. AI and Knowledge Management: Navigating the Misinformation Maze; Liz Kheng and Mark D. Schriml
- Chapter 8. Transforming Knowledge Management with AI: Leveraging Retrieval-Augmented Generation (RAG) in Business Strategy; Yiyuan Ava Liu and Wanxi Li
- Part 4. Machine Learning for Organizational Learning and Knowledge Sharing
- Chapter 9. Learning and Development (L&D) Units and Organizational Culture: Impacts on GenAI Adoption in Israeli Organizations; Gila Kurtz, Eran Gal, Einav Yehilaviz, and Shachar Mahalal
- Chapter 10. Enhancing Business Education with the Knowledge Management Mesosystem Model: A Framework for Active Learning, AI Integration, and Knowledge Sharing; Shanzhen Gao and Weizheng Gao
- Part 5. Ethical Considerations in AI-Driven Knowledge Management
- Chapter 11. Ethical Considerations in AI-Driven Knowledge Management: Navigating Challenges in the Modern Business Landscape; Theophilus Kofi Anyanful
- Chapter 12. Who Can? AI Can! Enhancing Firms’ Knowledge Management Capabilities Through an Ethical Implementation of Artificial Intelligence; Soode Vaezinejad, Christopher Michael Starkey, and Dara Schniederjans
- Chapter 13. Biases and Ethical Considerations in AI-Driven Knowledge Management; Ruti Gafni, Boris Kantsepolsky, and Sofia Sherman
- Part 6. Conclusions
- Chapter 14. The Way Forward: A Roadmap for the Effective Adoption of AI-Driven Knowledge Management Strategies in Business; Miltiadis D. Lytras and Meir Russ
Meir Russ is a Professor Emeritus in Management at the Austin E. Cofrin School of Business at the University of Wisconsin-Green Bay, USA, a Research Fellow at the Stellenbosch University in South Africa and a Visiting Professor at the University of Łódź, Poland. He is presently the Editor–in-Chief of The Online Journal of Applied Knowledge Management (OJAKM).
Miltiadis D. Lytras is a Professor (Full) at The American College of Greece and a Visiting Research Professor at Effat University in Saudi Arabia. Dr. Lytras is a world-class expert in the fields of digital transformation and technology-enabled learning. He is an expert in advanced computer science and management, editor, lecturer, and research consultant, with extensive experience in academia and the business sector in Europe, the Middle East, and Asia.