The Soft Side of Knowledge Management in Health Institutions
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- Description
- Contents
- About
Why are hospitals so difficult to manage?
It is agreed that cost-effectiveness is important, but knowledge-effectiveness is as equally essential as knowledge, skills and attitudes are the most critical competence factors in hospitals. Managing, controlling, and communicating knowledge within social systems, from the management perspective, as well as integrating information processes, vision, goals and altering the course which the system is leading can help ease the task of hospital management.
The innovative contribution of The Soft Side of Knowledge Management in Health Institutions lies in its exploration of how a knowledge perspective and knowledge-effectiveness can contribute to improving hospital leadership and organisation from a continuous-change perspective. Focused on knowledge management, information, communication, organizational learning, tacit knowledge, and negotiations within hospitals, the lessons and insights in this volume will appeal to both researchers and hospital managers alike.
Chapter 1. Introduction to the history of hospital leadership
- Chapter 2. Management philosophies in hospitals
- Chapter 3. The knowledge-effectiveness perspective
- Chapter 4. Value creation processes in hospitals
- Chapter 5. Technology, innovation and tacit knowledge in hospitals
- Chapter 6. Organizational learning in hospitals
- Chapter 7. Conflict resolution in hospitals
Jon-Arild Johannessen is a Professor (full) in Leadership at Kristiania University College, Oslo, Norway. He holds a Master of Science from Oslo University in History, and a Ph.D. from Stockholm University in Systemic Thinking. Previously, he has been professor (full) in Innovation, at Syd-Danske University, Denmark, and in Management at The Arctic University, Norway. At Bodø Graduate School of Business, Norway, he had a professorship (full) in Information Management. At Norwegian School of Management (BI) he has been professor (full) in Knowledge Management.