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Explainable Artificial Intelligence examines how Explainable Artificial Intelligence is reshaping the design, governance and practical use of AI-enabled decision support in contemporary business. As organisations increasingly depend on complex algorithmic systems for strategic, operational and customer-facing decisions, questions of transparency, interpretability, accountability and trust have become central to responsible AI adoption. Bringing together foundational concepts, technical approaches and management perspectives, the authors show how XAI can bridge the gap between sophisticated AI models and stakeholders who must understand, scrutinise and act on their outputs.
Through international case studies and discussion of emerging technologies, the authors offer practical insights into overcoming technical, organisational and governance barriers to explainable decision-making. Written for researchers, business leaders, data scientists, policymakers and advanced students, this volume provides a timely roadmap for developing AI-driven business systems that are effective, interpretable, trustworthy and aligned with the demands of a responsible global economy.
Chapter 1. Introduction to Explainable Artificial Intelligence (XAI): A Global Perspective on Business Decision-Making; Rockhy Mukkoottil Philip, Pawan Kumar, and Sumesh Dadwal
Amandeep Kaur is an Assistant Professor at the Advanced Centre of Research and Innovation, CGC University, Mohali, India.
Chander Prabha is Professor in the Department of Computer Science and Engineering at Chitkara University Institute of Engineering and Technology, Chitkara University, Punjab, India.
Ramandeep Sandhu is Associate Professor in the School of Computer Science and Engineering at Lovely Professional University, India.
Balamurugan Balusamy is a Professor and Chairperson at the School of Engineering and IT, Manipal Academy of Higher Education, Dubai Campus, Dubai, UAE.
Ripudaman Singh is Assistant Professor at Chitkara School of Mass Communication, Chitkara University, Punjab, India.
Firoz Khan is Assistant Professor in the Centre for Information and Communication Sciences at Ball State University, USA.