Digital Disruption in Hospitality, Sustainable Hospitality
A Global Perspective on People, Planet, and Profit
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- Contents
- About
Digital Disruption in Hospitality, Sustainable Hospitality: A Global Perspective on People, Planet, and Profit offers a revolutionary insight into the future of tourism and hospitality. This groundbreaking work explores the delicate balance between cutting-edge technology and ethical responsibility in one of the world's largest industries.
From the bustling streets of India to the serene eco-resorts of Karnataka, this book takes readers on a global journey through the transformative power of digital innovation in hospitality. Discover how social media is reshaping tourist decisions, how blockchain is personalizing guest experiences, and why the metaverse could be the next frontier for luxury travel. But this isn't just about profit – it's about purpose.
Delve into crucial discussions on sustainable culinary tourism in Bangladesh, the impact of fintech on customer loyalty, and the potential of telemedicine in addressing social health challenges. Whether the readers are a hospitality professional, policymaker, or conscious traveler, this book provides the insights and strategies needed to navigate the complex landscape of modern tourism. Join us in reimagining an industry where innovation drives success, sustainability ensures longevity, and every stakeholder - from guests to local communities - thrives. The future of hospitality is here, and it's sustainable.
Theme 1: Digital Innovation and Customer Experience in Hospitality
- Chapter 1. Social Media and Tourist Decision Making: A Socio-Demographical Exploration of India using PLS-MGA; Shruti Gulati and Suneel Kumar
- Chapter 2. Enhancing Guest Experience with Data Driven Customization: Path to Customer Loyalty; Narendra Kumar and Samarth Sharma
- Chapter 3. Exploring the Nexus of Metaverse and Luxury Hospitality: Unveiling Opportunities for Future Inquiry in the Digital Disruption Era; Bhupinder Singh, Pushan Kumar Dutta, and Christian Kaunert
- Chapter 4. Impact of Digitization on Food Delivery; Nishi Malhotra
- Chapter 5. Analysing Fintech Payment Services' Impact on Customer Loyalty in Hospitality: The Mediating Role of Satisfaction; Amit Kumar, Abhishek Chowdhary, and Zohreh Jahanpanah
- Chapter 6. Revolutionizing Hospitality: Leveraging Blockchain and Digital Disruption for Personalized Customer Experiences; Naboshree Bhattacharya, Divya Bansal, and Indrajit Ghosal
- Theme 2: Sustainable Development and Responsible Tourism
- Chapter 7. Encouraging Innovative and Responsible Tourism through Digital Advancement; Mohammad Badruddoza Talukder, Nasir Mia, Yeamin Masum, Firoj Kabir, and Sanjeev Kumar
- Chapter 8. Implication of Big Data in Hospitality with Special Reference to Eco Resorts in Karnataka; Shivi Khanna, Tulasi B, Nagarjuna G, and Bidisha Sarkar
- Chapter 9. Entrepreneurship and Business Culture in Rural Area; A K Naren, A Kathirvel, and N Saravanan
- Chapter 10. Converging Realms of Social Health, Domestic Workers and Telemedicine Landscape: Challenges and Prospects; Harendra Kumar, Aswathy V K, and Sanjeev Kumar
- Chapter 11. Collaborative Partnership for Sustainable Development of Culinary Tourism in Bangladesh; Mohammad Badruddoza Talukder, Kamarun Muhsina, and Sanjeev Kumar
- Theme 3: Economic Growth and Regional Perspectives in Hospitality
- Chapter 12. An Empirical Study to Analyze Factors Influencing Customer satisfaction in Chinese Budget Hotels; Ruth Sabina Francis, Sumitha Anantharajah, Sarthak Sengupta, Amrik Singh, and Manimekalai Jambulingam
- Chapter 13. Trailblazing Leadership: Fostering Innovation in the Asian Market; Syriac Nellikunnel Devasia and Soney Haris
- Chapter 14. A Critical Review in Building Trust in Financial Services and Management in the Digital Era: Implications and Opportunities for Decision Making; Enkeleda Lulaj, Desi Tahiraj, Abdul Talib Bon, and Donjeta Lulaj
- Chapter 15. Gastronomy Tourism: A Study of Tourist Satisfaction and their Revisit Intention; Akash Datta, Sanjeev Kumar, and Dinesh Kumar
Park Thaichon, Associate Professor of Marketing at the University of Southern Queensland, and an Adjunct Associate Professor of Marketing at the Griffith Asia Institute, Griffith University, Australia.
Pushan Kumar Dutta, Associate Professor at Amity University Kolkata, West Bengal, India.
A. K. Haghi, Research Associate, University of Coimbra, Portugal.
Soumi Dutta, Associate Professor at Sister Nivedita University, West Bengal, India.