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CONTENTS Foreword SECTION 1. OVERVIEW ON COMPETITION AND OWNERSHIP IN LAND PASSENGER TRANSPORT SECTION 2. INNOVATION IN GOVERNANCE, PLANNING AND SERVICE DESIGN SECTION 3. REGULATORY REFORM SECTION 4. INSTITUTIONAL CONFIGURATIONS AND FRAMEWORKS SECTION 5. CONTRACTS AND PARTNERSHIPS SECTION 6. POLICY BUSINESS INTERACTION 213 SECTION 7. HORIZONTAL LESSONS ON COMPETITION AND OWNERSHIP SECTION 8. DESIGN AND INNOVATION IN PUBLIC TRANSPORT TO FOSTER PATRONAGE SECTION 9. TENDERING, CONTRACT DESIGN AND IMPLEMENTATION ISSUES CREATING AND MAINTAINING TRUSTING PARTNERSHIPS SECTION 10. KEY PERFORMANCE INDICATORS AND DATA FOR MONITORING AND AUDITING SECTION 11. COMPETITION, REGULATORY CHANGE AND OWNERSHIP SECTION 12. INSTITUTIONAL CONFIGURATION AND FRAMEWORK AS A DRIVER FOR SYSTEM PERFORMANCE SECTION 13. POLICY EVOLUTION AND DECISION MAKING PROCESSES SECTION 14. CONCLUSIONS