Co-assessment of the Performance of Public Services
Theoretical Perspectives and Practical Issues
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- Description
- Contents
- About
Performance measurement systems in the public sector have been investigated by an important body of literature, from a plurality of perspectives, including their design, uses, individual, organizational and contextual drivers, and consequences. Yet, most of this literature posits a “traditional” view of performance measurement systems, designed and fully managed by public sector organizations to produce reports and provide information for managerial and political decisions, or to discharge accountability towards the electorate.
Recently, however, many initiatives have emerged that deviate from this traditional model of public service performance measurement, attributable to two alternative performance measurement models: one in which citizens are involved by governments and the other where they take autonomous initiative in producing and using performance information.
The research reflects the most recent trends in performance measurement systems; with particular focus on the features and conditions for success of two different approaches to citizens’ engagement in performance measurement: government- led and citizen- led. These are explored in-depth through a plurality of international cases and experiences.
Chapter 1. Citizen-Government Interactions in Public Service Assessment: Theoretical Foundations and a Conceptual Framework for Future Research; Carmela Barbera, Mariafrancesca Sicilia, and Ileana Steccolini
- Chapter 2. Assessing Public Service Performance Through Citizen Participatory Audit: Evidence from Nepal; Pawan Adhikari, Laurence Ferry, and Amrit Shrestha
- Chapter 3. The Role of Discourse and Power in the Failure of Government-Led Performance Co-Assessment Arrangements in Brazil; André Feliciano Lino, André Carlos Busanelli De Aquino, Ricardo Rocha De Azevedo, and Livia Martinez Brumatti
- Chapter 4. Government-Led Citizen Engagement in Healthcare Performance Measurement: Mechanisms and Influential Factors; Martina Pisarra, Giovanni Barbato, and Marta Marsilio
- Chapter 5. Citizen-Government Interaction in Participatory Performance Assessment: The Case of a Local Government in Japan; Kiyoshi Yamamoto
- Chapter 6. Judging Political Performance: Government-Citizen Assessment of Local Government Failure; Annette Quayle and Laura Maran
- Chapter 7. The Power of Transformative Accountability: Holding the Public Sector to Account Through Community Organising; Rebecca Warren, Samantha Woodward, and Anne Steinhoff
- Chapter 8. Citizen-Government Interaction in Public Services’ Performance Assessment: A Conceptual Model and Future Research Avenues; Carmela Barbera, Mariafrancesca Sicilia, and Ileana Steccolini
Carmela Barbera is a Research Fellow at the Department of Management, University of Bergamo, Italy. Her recent research activity spans from the roles of accounting systems in shaping governmental responses to crises and austerity, to public sector financial resilience and citizen-government interaction for public service planning, provision and evaluation.
Mariafrancesca Sicilia is Full Professor of Public Sector Management and Accounting and Deputy Rector for Research at Bergamo University in Italy. Her research covers public sector budgeting, accounting, accountability, performance measurement and management and models of involvement of citizens in public service planning, provision and evaluation. She has carried out research for Italian central government departments, local governments and other public bodies.
Ileana Steccolini is Full Professor of Accounting at the University of Essex, and of Accounting and Public Management at the University of Bologna. Her expertise develops at the interface among accounting and public administration and management. She has published on public sector accounting, budgeting, performance management and accountability, reform and change processes, governmental financial resilience, inclusion, participation and gender in public services.