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List of Contributors. List of Reviewers. Introduction: The 2009 biennial review of health care management. The effect of emotional exhaustion and depersonalization on physician–patient communication: A theoretical model, implications, and directions for future research. Using self-concept theory to identify and develop volunteer leader potential in healthcare. Leadership strategies for biotechnology organizations: a literature review. Attribution theory and healthcare culture: Translational management science contributes a framework to identify the etiology of punitive clinical environments. Measuring up: Are nurse staffing measures adequate for health services research?. Matrix mentorship in academic medicine: Sustainability of competitive advantage. The impact of hospital ownership conversions: Review of the literature and results from a comparative field study. Advances in health care management. Biennial Review of Health Care Management: Meso Perspectives. Copyright page.