Advances in the Management of Organizational Quality
Hardback
9780762301522
25 July 1997
£98.99
Emerald
- Description
- Contents
This volume is intended to foster new ways of thinking about quality in terms of how it is researched and practiced. With the high demands placed on organizations to provide high quality products and services to their customers, it is appropriate that research begins to address many of the questions that have arisen concerning quality in organizations. The chapters in this volume focus on two major themes: the role of suppliers in improving quality (supplier quality awards, integrating suppliers in new product development, and supplier management), and organizational aspects and how they relate to quality (culture, organizational citizenship, and agency theory).
Preface (D.B. Fedor, S. Ghosh). The long-term stock-price performance of quality award winners (K.B. Hendricks, V.R. Singhal). Strategic supply management: a total quality management imperative (R. Narasimhan). Supplier integration into new product development: preliminary results (R.M. Monczka et al.). Quality assessment across cultures (K.M. Lewis, P.C. Earley). Belief versus practice in management theory: total quality management and agency theory (S.S. Masterson et al.). Service quality: an organizational citizenship behavior framework (E. Wolfe Morrison). Organizational vision through the lens of quality: a framework for integration of quality management and organizational behavior (S.D. Amundson, L.L. Cummings).