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Professional Practice and Labor Process: Academic Librarianship at the Millenium. Two Models of Leadership Formation in Community: A Dialogue in Professional Practice. An Organizational Culture Model to Stimulate Creativity and Innovation in a University Library. Management in the Global Risk Society: Reconsidering Rationality, Technology and Control. From the Hierarchical to the Virtual: Organizational Development in the Public Library: A Case Study. Symposium Papers--The Changing Face of Service: Papers from the Fifth Annual Johannah Sherrer Memorial Lecture. Introduction: Johannah Sherrer: Colleague, Mentor, Friend. The Changing Face of Service A Perspective from Private Higher Education. Information Priorities: Revising Our World-View of Service. Reflections on Service. The Changing Face of Service A Perspective from Public Higher Education. Contributors. Information Literacy: Integrating into the Institutions Academic CultureOne Course at a Time. Development and Implementation of a University Information Literacy Competency: One Piece at a Time. Information Literacy Initiatives in Higher Education: Origins, Options and Observations. A History of Library Assessment at the University of Northern Colorado: Fifteen Years of Data Analysis and Program Changes. ISO 9000 Implementation in Thai Academic Libraries.