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Predictors of turnover intentions of highly educated employees in the hospitality industry. Exploring unspoken words: using ZMET to depict family vacationer mental models. Intervention analysis of inbound tourism: A case study of Taiwan. Analyzing Romania's competitiveness as a tourism destination. Service performance measurement: Developing customer perspective calculators for the hotel industry. Experience use history and typology of substitutability among hikers. At-destination referrals, tie strength, and satisfaction. Service quality evaluation and multiattribute attitude measurement: The case of a chain steakhouse in Taiwan. Using population projections to identify aspects of future tourism demand. What type of outsourcing relationship should hotels maintain? A model based on internal and relational strategic value. Chinese tourists visiting Singapore: Pull and push factors. Tourism economic impacts: The case of equine camping in southern Illinois. List of Contributors. Aims and Submission Guidelines. EDITORIAL BOARD. Subject Index. Edited by. Edited by. Copyright page.